Rotsvast Maastricht

Goed zoals gewend

Agent was friendly and I haven't experienced any difficulties, All process was smooth form viewing to check-in. Thank you for everything.

We kwamen bij Rotsvast voor een vastgoedmakelaar. Initieel goed contact gehad en na twee afspraken zouden we per mail een prijsopgave ontvangen voor de diensten. Helaas hebben we sindsdien niets meer gehoord. Ondanks meerdere herinneringen per mail in de weken die volgen, kregen we geen antwoord. Enkel telefonisch kregen we een reactie en hoorden we steeds dat ze ermee bezig waren en zsm zouden antwoorden. Desondanks hebben we na de eerste afspraak geen enkel bericht meer per mail ontvangen. Na meerdere maanden geen gehoor, heb ik wederom een mail gestuurd en gevraagd naar uitleg, maar wederom geen antwoord ontvangen. Update: Inmiddels hebben we wel contact gehad, het zou erg hectisch zijn geweest en excuses zijn aangeboden. Nogmaals, het initiele contact was goed en misschien was het een uitzonderlijke drukte maar het zou wel prettig zijn geweest als je op de hoogte gehouden wordt.

I had a very bad experience with the Rots Vast agency in Rotterdam. The story started with me getting to know about the complex ( the agency has the building + agency office in the same complex ) from a university senior who was leaving his apartment in a matter of a few days ( small backstory - i am a first year international student at a university in Rotterdam) I happened to contact the senior, and he invited me for a viewing. I instantly loved the flat - it was spacious, lots of light and was aptly furnished. I was super stoked about the place, especially considering how hard it was to find any housing right now and told my prospective roomate about it too. Then, the senior gave me the contact information of the complex manager ( or agent ) and asked me to inquire formally about it too, while he would also be telling the agent about us. I emailed, texted, called the agent but he didn't get back. I waited for around a week ( as advised by the senior ) and then slowly started losing my patience. By that time, my senior had already shifted to another country for work, so i had to figure this out somehow. Since I knew where the agency complex was (not so far from uni) I walked to the agency to meet the agent to understand why there was such a lack of communication. My prospective roomate was also accompanying me then.When we met him, he was very friendly, understood our situation and was quite amicable, overall someone one could trust. He even showed us around the place and filled us in about the details of the house/rent etc. We clicked pictures of the house and he asked us to email our necessary documents, after which he said he would begin the contractual process. He said that the rent would be around 800 per person ( the previous tenants were paying 730 each though) and that he wanted three months deposit because he didnt trust students ( the seniors had paid 2 months deposit). We were a little taken aback because the deposit seemed a little too "generous", even for a place like that. The flat was pretty but the location was quite suburban, so his ask wasn't really justified - als9 who asks for 3 months deposit!? - but since we were desperately looking for accommodation, we caved in about that too. He said that he would reply to us within 4-5 days. I went back home and sent him all the required documents. After that, we waited, and waited, and waited for his reply. It never came. I thought maybe he had given it to someone else - but that seemed improbable or atleast i wanted to beleive so, since he had assured that we would sign that contract soon. ( to be continued since there is character limit )

The agency was helpful, very responsive and flexible. They quickly responded for our questions and requests. The moving in and the moving out was smooth and quick. Highly recomend their services.

Good Real estate agency !! Especially Shirley very collaborative n coordinated agent. Takes your request, follow up with landlords very quickly n update status on timely manner.Kudos to the team.